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What we do

We help with complaints about Western Australian government services, including:

  • State Government departments
  • Local councils (cities, towns and shires)

This includes services like public housing, schools and TAFE, child protection, transport and justice.

You can complain to us if:

  • The problem affects you, and
  • You have already tried to fix your complaint with the agency 

Many problems are fixed by contacting the agency first. If you are still unhappy or do not get a reply, contact us.

We also take complaints about Charitable Trusts – read more here

We also take complaints about electricity, gas and water providers – read more here

What we cannot do

We cannot help with: 

  • Private businesses (for example, banks, shops or trades)
  • Decisions from a court or tribunal
  • Parliament or Ministers
  • A small number of independent agencies like the Corruption and Crime Commission and the Information Commissioner

We also usually cannot look at complaints that are:

  • Older than 12 months
  • Better handled by a court or tribunal

There can be exceptions. Please speak to us to find out if we can help.

What to include in your complaint

When you complain to us, tell us:

  • What happened, with dates and times
  • The names of people you spoke to and what you have already tried
  • How it affected you and what you think should be done to fix it

How to submit your complaint

  1. Contact the agency first. Give them a chance to fix the problem.
  2. If the agency does not fix the problem, make a complaint to us.

If you are not sure or need help with your complaint, you can call us on 1800 117 000 (Freecall) or (08) 9220 7555. 

If you need support to make your complaint:

  • Another person can help you. We will check that you need help first.
  • The Translating and Interpreting Service will help if you need to speak to us in your language
  • The National Relay Service will help if you are d/Deaf, hard of hearing, or have difficulty with speech or communication

What happens next

  • We check if we can help
  • We contact the agency for information
  • We look at both sides fairly
  • We tell you the outcome
Make a Complaint